Shipping policy

Shipping Policy

Effective Date: October 8, 2026

At Directly Cart, we are committed to providing a reliable and transparent shipping experience for our customers. Please review our shipping policy carefully to understand how your order is processed, dispatched, and delivered, structured in alignment with our Shopify Payments operational guidelines.

1. Order Processing and Dispatch

  • Processing Time: All orders are carefully inspected, packed, and processed within 1 to 2 business days (Monday through Friday) prior to shipment.

  • Dispatch Location: Orders are managed and dispatched from our operational logistics hubs or partner fulfillment centers. Our administrative business is registered and operated from Australia (112 Queen Street, Brisbane City, Queensland, 4000).

  • Order Confirmation: Once your order has been successfully placed and processed, you will receive an email confirmation containing your order details. Once shipped, a follow-up email with your tracking information will be provided.

2. Shipping Rates and Delivery Estimates

  • Destination: We primarily serve customers across the United Kingdom and international destinations.

  • Standard Delivery Time: Standard shipping typically takes up to 14 business days from the date of dispatch to arrive at your designated delivery address.

  • Delays: While we make every effort to ensure your package arrives on time, delivery times are estimates and may be subject to carrier delays, customs clearance procedures, or unforeseen circumstances beyond our control.

3. Shipping Costs

  • Shipping fees are calculated and displayed at checkout based on the destination, weight, and dimensions of your selected items. Any applicable shipping charges are non-refundable once an order has been dispatched.

4. Customs, Duties, and Taxes

  • For international shipments (such as deliveries to the UK), customers may be subject to import duties, taxes, and customs clearance fees levied by the destination country once a shipment reaches your country.

  • Directly Cart is not responsible for any customs duties or local taxes incurred; these charges are the sole responsibility of the customer.

5. Incorrect Address and Failed Deliveries

  • Please ensure that your shipping address is entered accurately at checkout. Directly Cart is not liable for packages delayed or lost due to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to a failed delivery attempt or incorrect address, reshipment costs will be the responsibility of the customer.

Contact Information:

  • Store Name: Directly Cart

  • Responsible Person: Rodney Bruce Polain

  • Email: directlycart@outlook.com

  • Phone: +61 450 962 855

  • Address: 112 Queen Street, Brisbane City, Queensland, 4000, Australia