Privacy policy

Privacy Policy

Effective Date: October 8, 2026

At Directly Cart, accessible from directlycart.com, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase, in compliance with standard data protection regulations and Shopify Payments operational guidelines.

1. Information We Collect

When you visit or make a purchase from Directly Cart, we collect certain information about you to provide a seamless shopping experience and process your transactions securely:

  • Personal Identification Information: Name (Rodney Bruce Polain / customer name), billing address, shipping address, email address (directlycart@outlook.com), and phone number (+61 450 962 855).

  • Payment Information: Credit card details and financial transaction data processed securely through Shopify Payments. We do not store full credit card numbers on our servers.

  • Device & Usage Data: Information about your browser, IP address, time zone, cookies installed on your device, and how you interact with our website.

2. How We Use Your Information

We use the collected information for various business purposes, including:

  • Processing and fulfilling your orders, including managing shipping and returns.

  • Communicating with you regarding order confirmations, updates, tracking, and customer support inquiries.

  • Screening our orders for potential risk, fraud, or chargebacks to comply with Shopify Payments risk management requirements.

  • Improving and optimizing our store performance, user experience, and marketing analytics.

3. Sharing Your Personal Information

We share your personal information with trusted third-party service providers to help us conduct our business operations and serve you effectively:

  • Shopify: Powers our online store platform and handles secure checkout and payment processing via Shopify Payments. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.

  • Fulfillment and Shipping Partners: Couriers and delivery services used to dispatch and deliver your purchases.

  • Legal Compliance: We may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Data Retention and Security

  • We retain your personal and transactional information for our records as required by tax, legal, and accounting standards unless and until you ask us to delete this information.

  • We implement robust security measures, encryption, and secure server protocols to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

5. Your Rights and Choices

Depending on your jurisdiction (such as the UK or Australia), you may have rights regarding your personal data, including the right to access, correct, update, or request the deletion of your personal information. To exercise these rights, please contact us directly.

Contact Information:

  • Store Name: Directly Cart

  • Responsible Person: Rodney Bruce Polain

  • Email: directlycart@outlook.com

  • Phone: +61 450 962 855

  • Address: 112 Queen Street, Brisbane City, Queensland, 4000, Australia